Peter J. Quinones

Albany NY  ♦  518 944 1424
peter@peterquinones.com  ♦  linkedin.com/in/peterquinones/

Product/Corporate Communication
Mission-Critical Systems

15+ years success leading customer engagement content development for high-innovation organizations

Personable, quality-focused professional with stellar record of success conceptualizing and managing the delivery of comprehensive client-focused content, tied to both short-term delivery cycles and long-term product strategy. Passionate and proactive about the role of communications between clients and corporations as means of meeting challenges. Sophisticated understanding of support and presentation of mission-critical systems; customer relationship management; digital marketing and social media platform development; as well as staff recruiting, supervision, and training. Uniquely qualified to dynamically increase overall communications effectiveness. Consummate communicator with advanced written, verbal, and interpersonal communication skills as well as the ability to develop and sustain strong, productive business partnerships.

   Highlights of Expertise
  • Strategic Communications Leader
  • Content Strategy and Development
  • Executive Leadership/Direction
  • Communications Deliverables
  • Digital Communications Strategies
  • Internal Communication Optimization
  • Customer Education & Engagement
  • Mission-Critcal Systems Support
  • Curriculum Design/Development
  • Media Technology/Platforms
  • Customer Engagement Metrics
  • Knowledge Management
  • Madcap Flare
  • Adobe Creative Cloud
  • Confluence/Jira Administration
  • WordPress – Site Building and Administration
  • Adobe Captivate
  • HTML5/CSS/JavaScript
  • Search Engine Optimization
  • Microsoft Office / SharePoint
  Career Experience

TS Imagine | Imagine Software Inc., New York, NY
VICE-PRESIDENT / DIRECTOR, Product Communications & Creative Services (7/2005 - 11/2022)

Coordinated a team of product managers, engineers, marketers, and technical communicators to develop a product training hub for third-party and client developer users of a next-generation API, growing the developer community and accelerating adoption. Created corporate standards for written, visual, and online communication, applied across all outward communication, support, and marketing efforts. Developed communication brand by supervising the creation of product documentation, training, client communication, and web content.

Additional Experience

Senior Technical Writer/Trainer | Marketing & Education ♦  Sigma Imaging Systems, New York, NY

Documentarian/LAN Administrator | Corporate MIS ♦  Johnson & Higgins, New York, NY

  Education

Bachelor of Science, Technical Communication
Rensselaer Polytechnic Institute, Troy, NY